AI for Customer Operations
Apply AI across support work without losing the customer.
Not scheduled · Intermediate · 6 hours
Sample listing. This course was written to design the catalog and has no content behind it. It is not offered and not sellable.
No cohort of this course is scheduled.
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About this course
Applying AI across support and service work: triage, drafting, summarisation and escalation — with attention to the moments where a customer must reach a person.
What you’ll learn
- Triage and route with AI assistance
- Draft responses that still sound like your company
- Summarise a long history for whoever picks it up next
- Define the escalations that must reach a person
Who it’s for
Support, service and customer operations teams.